Frequently Asked Questions
Pricing
Section titled “Pricing”See the Pricing page FAQ for subscription cost, what a subscription unlocks, and how to cancel or request a refund.
Why didn’t the translate icon appear?
Section titled “Why didn’t the translate icon appear?”A few possible reasons, roughly in order of likelihood:
- Your selection is empty or shorter than 3 characters.
- The built-in browser language detector thinks the selected text is already in your configured native language — same-language text is skipped by design. Check your native language in Settings → General.
- Selection translation is turned off, or the current site is on your exclusion list, in Settings → Selection Translation.
- If language detection fails outright, the icon still shows (it “fails open”) — so a persistent no-show is almost always one of the settings above, not a detection failure.
Do I need to keep a tab or the settings page open?
Section titled “Do I need to keep a tab or the settings page open?”No. Selection, full-page, and subtitle translation all run directly on the page you’re viewing — the extension’s settings page is only for configuration.
Can I use more than one LLM provider at once?
Section titled “Can I use more than one LLM provider at once?”Yes. You can save multiple LLM configurations (2 on the free tier, unlimited for subscribers), assign a different one to each feature (selection / full-page / subtitle), and switch between them per translation from the selection panel’s model dropdown. See LLM Configuration.
Where are my translation logs stored?
Section titled “Where are my translation logs stored?”Only on your device, in a local browser database — never uploaded, never synced, even for subscribers. See Settings → Logs, or Settings Parameters for what’s recorded.
I signed out — did I lose my saved configs?
Section titled “I signed out — did I lose my saved configs?”You’re asked at sign-out whether to keep or clear your locally stored LLM configurations. If you choose to keep them, they remain usable in guest mode. See Login & Subscription.
Which sites and languages are supported?
Section titled “Which sites and languages are supported?”Selection and full-page translation work on virtually any webpage and support translating between any language pair your chosen LLM understands. Subtitle translation currently supports YouTube only.