Refund Policy
Effective date: July 16, 2026
Chrome Channel (Lemon Squeezy Web Payment)
Subscriptions purchased through the Chrome web-payment flow are processed by Lemon Squeezy, acting as Merchant of Record. Refund eligibility, the request procedure, and processing time are governed by Lemon Squeezy's own refund policy. To request a refund, use the link in your Lemon Squeezy purchase receipt email, or contact support@flashtranslate.net and we will help route your request.
Safari Channel (Apple App Store In-App Purchase)
Subscriptions purchased through Safari/iOS are billed as an Apple in-app purchase. Refunds for App Store purchases must be requested directly through Apple's own channel: reportaproblem.apple.com, or the Subscriptions section of your App Store account settings. As the developer, we do not have the ability to process or issue refunds for App Store purchases directly; Apple makes the final determination.
Free Tier
The free tier, including guest mode, does not require payment, so no refund is applicable.
After Cancelling a Subscription
Cancelling stops future auto-renewal but does not delete your data. Your cloud-stored LLM configurations remain on our servers; if your subscription lapses, the Extension still gives you a short grace period to fetch your existing configuration locally before you would need to re-enter your API key manually. See the "Login & Subscription" guide in our documentation for full details.